Frequently Asked Questions

Where are you located?
Claysmith Gaming is headquartered in Indianapolis, IN. Check our contact us page for maps and directions.
What's the difference between your casino clay and clay composite poker chips?
Our clay poker chips are our highest grade chips. They have a very soft feel to them and they have great grip. The poker chips stack with ease and are what we consider to be casino quality. Our Milano poker chips are the first in our signature clay casino poker chip line. Our clay composite poker chips, on the other hand, are slightly heavier and a little slicker. Also, the colors tend to be more vibrant. Our Gold Rush, Bluff Canyon Casino and Desert Heat poker chips are all clay composite.
Where should I go to customize my Claysmith Gaming poker chip set?
You can customize the breakout of any set before you purchase. Check out our custom sets page to browse and find the poker chip set that is right for you and your home game. We have a dedicated team of designers that can fulfill your artwork requests. Learn more about custom poker chips.
What kind of specials/sales do you have going on right now?
We always have some amazing specials and discounts waiting for you. To view them, please visit our specials page and save on your very next order!
Your chips look amazing, but I wanted to test them before I buy. How do I get samples?
Well, you have a few options. You could get get your choice of free poker chip samples by filling out the form on our free samples page. Or if you need more, you can order a sample pack of poker chips from our poker chip samples category page.
How long will it take to receive my order?
Claysmithgaming.com will ship any order placed by 3 p.m. the same day, according to our same day shipping policy. Considering handling time and where you live, it could take between 1-6 days before you receive your order.
How much does shipping cost?
Our shipping costs vary by weight. We get our quotes directly from UPS or USPS and charge you accordingly. So your shipping cost will take into account the item weight as well as distance from us in Indianapolis, IN to arrive at an overall cost.
Can I return the product if I do not like it?
Of course you can! If for any reason you are not satisfied with your order, then feel free to return it. For more information and to fill out the return form, check out our return policy page.
Can you guarantee color matching between two production runs?
Unfortunately, due to the variable nature of clay, we can't guarantee poker chips from two different production runs will perfectly match hue and vibrance. Please expect some degree of difference from previous purchases. But don't worry, if you're unsatisfied with the look of your chips, we're happy to accept your return.
How do I contact you?
You can find all of our contact information on our contact us page. Or you can email us at info@claysmithgaming.com
I have some great ideas for future poker chips, where can I make suggestions?
We love to get feedback form our customers. If you have some helpful suggestions about how we can improve our poker chips, then be sure to check our page New Projects on the Horizon and leave us some suggestions in the comments section. If that doesn't work, feel free to email us at info@claysmithgaming.com. Also, find us on Facebook at our Claysmith Facebook Page.
Are you accepting wholesale customers currently?
Yes we are. Please visit our wholesalers page to read about our wholesale program.
What forms of payment are accepted?
We accept all major credit cards (Visa, MasterCard, Discover, Amex) and Google Checkout.
How do you place an order?
If you are a consumer and wish to enjoy any of our products, you can start by shopping here. You can view our product pages, add items to your shopping cart, and pay for them using your major credit card (VISA, MasterCard, Discover or American Express) or Google Checkout. You can also reach us at 888-765-3740 to place an order over the phone.
 

 

Leave Us Some Feedback!
 *

 *

 *